WELCOME & SUPPORT
OVERVIEW: NEXT LEVEL CLIENT CARE (FINISHING TOUCHES)
DON'T SAY IT ... SHOW IT
ADHERENCE IS KING
AAARRR!! PIRATE METRICS
AWARENESS TO ACQUISITION
ACQUISITION TO ACTIVATION: HOW IT AFFECTS YOUR ONLINE CLIENTS
HOW TO TRACK ACTIVATION
HOW TO SYSTEMIZE TRACKING ACTIVATION
ASSESSING CLIENTS
COMMUNICATION = CLARITY. CLARITY = PROGRESS.
ACCOUNTABILITY: THE X-FACTOR THAT MAKES COACHING WORK!
PROCRASTINATION AND DISCOURAGEMENT
PROCRASTINATION & CHECKING IN WITH YOUR CLIENTS
REFERRALS: A PILLAR OF YOUR SUCCESS
REFERRALS: WHEN? ... WHO? ... HOW?
GET EXTRA REFERRALS FROM PAST CLIENTS
MY VERY CREATIVE REFERRAL REQUEST!
REFERRALS: FOLLOW-UP, THANK YOU AND OTHER TIPS
REFERRALS: HOW TO REPLY
TASK: DRAFT YOUR REFERRAL TEMPLATES
CLIENT APPRECIATION: TAKING THINGS TO THE NEXT LEVEL
CLIENT APPRECIATION: THE PERSONAL TOUCHES
TASK: CLIENT TOUCHES - YOUR PLAN
FINISHING TOUCHES SUMMARY: THE POLISH
OVERVIEW: TELL THE WORLD
THE POWER OF YOUR NETWORK
I DON'T HAVE A HUGE FOLLOWING!
THERE'S 2 MAIN TYPES OF MARKETING: AWARENESS AND ATTRACTION
TASK: BUILDING YOUR "LOOSE" NETWORK
TASK: KICKING OFF YOUR AWARENESS CAMPAIGN
YOU GOT A REPLY! WHAT NOW?
SUMMARIZING YOUR AWARENESS CAMPAIGN EMAILS
WHAT HAPPENS IF YOU GET GHOSTED?
ATTRACTION VERSUS MARKETING
YOUR 5 MAJOR SOCIAL ACTIVITIES
FACEBOOK GROUP STRATEGY: JOINING OTHER GROUPS
BONUS: GET MORE GOOGLE REVIEWS, BETTER SEO, BIGGER WEB PRESENCE
MOTIVATIONAL INTERVIEWING - FROM ACTIVATION TO RETENTION
MI TECHNIQUES - GUIDING PRINCIPLES BEHIND MI